How can we help you?
You can reach us 24 hours a day, 365 days a year on WhatsApp, by email, or through our self-service channels. Here are the direct links to request travel assistance, ask about a refund, or talk to a sales advisor.
Personalized support to choose and buy your travel assistance plan, straightforward and with the price on screen.
We assist you right away for any issue during your trip. Message us on WhatsApp before going to an ER: we coordinate the care and in most cases you don't have to pay upfront.
Refunds are requested by email, sending all the documentation. Check which documents you need for each type of claim and the deadlines.
reembolsonow@worldmedicalcare.comCoverage, exclusions, claims, changes and cancellations: every answer written in plain language, no runaround.
You have 10 calendar days from the purchase to withdraw and request a full refund, as long as the trip hasn't started.
Before you buy
- What each plan covers
- What it doesn't cover
- How to declare a pre-existing condition
- Up to what age you can buy a plan
- Certificate for a visa application
- Payment methods and installments
During your trip
- What to do if I get sick
- How to request medical care
- What to do if I lose my luggage
- If my flight gets canceled
- If I need my regular medication
- If I lose my voucher
After your trip
- How to request a refund
- What documentation is needed
- How long it takes us to respond
- What to do if my claim was rejected
- How to leave a review
Changes, cancellations and withdrawal
- How to change the dates
- How to cancel
- Right of withdrawal: 10 calendar days from the purchase
- How to request an invoice