How to file a claim

What documentation you need, where to send it, deadlines, and common rejection reasons.

Reimbursements are requested by email, sending all the documentation for the claim. On this page you'll find the exact documentation required per claim type, the deadlines, and the most common rejection reasons.

business days to respond

Once all the documentation is submitted, we respond within 15 business days. If any documentation is missing, we'll ask for it within 15 calendar days.

How to request your reimbursement

Reimbursements are requested by writing to reembolsonow@worldmedicalcare.com, including your voucher number and all the documentation for your type of claim.

If you're traveling and it's an emergency, don't write to this address: call the assistance center.

What documentation do I need?

Medical

Medical record or physician's report, diagnosis, original invoices detailing services, prescriptions, and medication receipts.

Luggage

Airline Property Irregularity Report (PIR), baggage claim tag, boarding pass, content details, and replacement receipts.

Cancellation

Proof of the cause, original booking, and confirmation of the amount not refunded by the provider.

Delay

Airline certification with scheduled and actual time, plus expense receipts.

What are the deadlines?

You have 30 calendar days from the end of your voucher's validity to submit the documentation.
If any documentation is missing, we'll ask for it within 15 calendar days.
Once all the documentation is submitted, we respond within 15 business days.
Once the reimbursement is approved, we pay it within 15 days of receiving your bank transfer details.

After the deadline to submit the documentation, coverage may be lost even if the event was covered.

Why are claims rejected?

Not calling the assistance center before getting care — by far the most common.
An undeclared pre-existing condition.
An accident during a risk sport without the corresponding add-on.
Filing the claim after the deadline.
Not keeping the original receipts.

What if my claim is rejected?

We explain the reason and the specific clause we based it on, in writing. If you disagree, you can request a review by writing to us with any new evidence you'd like to add. You always retain the right to file with the Consumer Protection Agency. clientes@nowassistance.com.

Frequently asked questions

How do I track my claim's status?

By replying to the same email you used to send the documentation to reembolsonow@worldmedicalcare.com, including your voucher number.

Can I file a claim if I didn't call the center before getting care?

You can still file it and we'll review it. But we'll be honest: coverage may be rejected, since prior notice is a policy condition.

Are reimbursements paid in local currency or dollars?

Reimbursement is paid in Argentine pesos, at the Banco Nación (BNA) buyer exchange rate.

Do I need the original receipts?

Yes. Keep everything: invoices, prescriptions, reports, and tickets. Take a photo as soon as you have them.